Shipping Policy

This Shipping Policy forms part of our Terms and Conditions and explains how WalkGadgets processes and ships orders.

1. Delivery Area

WalkGadgets currently delivers to Belgium and to the other member states of the European Union.

If you are unsure whether we deliver to your location, please contact us at mvretail@outlook.be before placing an order.

2. Shipping Costs

Shipping costs vary depending on the order and may depend on factors such as the weight, volume, number of products and delivery location.

The exact shipping costs will be calculated automatically and clearly displayed at checkout before you confirm and pay for your order.

3. Processing Time

Orders are processed as soon as possible after payment has been received.

We aim to prepare each order for shipment within 1 to 2 business days, unless otherwise stated for the product, for example in the case of temporarily out-of-stock items.

4. Delivery Time

The average delivery time is 5 to 10 business days from the date of shipment, depending on your location and the carrier selected.

This timeframe is indicative and does not constitute a strict deadline. Delays caused by the carrier, busy periods (e.g. the holiday season), or force majeure may affect the delivery time.

Once your order has been shipped, you will receive a shipping confirmation email. Where available, a tracking number will be included so that you can follow the status of your shipment.

5. Carrier

WalkGadgets works with external carriers to deliver orders.

The carrier may vary depending on the destination and package and will be selected based on reliability and delivery time.

The current carrier(s) will be displayed at checkout and/or in your shipping confirmation.

6. Delivery and Risk

Deliveries are made to the address you provided when placing your order.

Please carefully check this address before confirming your order. WalkGadgets is not responsible for delays or non-delivery resulting from an incorrect or incomplete address.

The risk of loss or damage passes to you as the customer upon delivery, except where WalkGadgets has appointed the carrier itself without giving you the option to choose a different carrier. In that case, the risk passes to you only when you, or a third party designated by you, physically take possession of the package.

7. Delivery When You Are Not at Home

If you are not present at the time of delivery, the carrier will generally leave a notification with instructions for a new delivery attempt or collection at a pickup point.

If you are unsure what to do, please contact the carrier using the contact details provided on the notification.

8. Damaged or Missing Shipments

Please inspect your package upon delivery.

If you notice damage to the packaging or missing products, please report this as soon as possible and no later than 5 business days after delivery by contacting mvretail@outlook.be.

Please include your order number and, where possible, photographs of the damage.

9. Questions

For questions regarding your shipment or delivery, you can contact us via:

Email: mvretail@outlook.be
Phone: +32 472 97 48 16
Address: Edgar Van Baveghemstraat 8, 8760 Tielt, Belgium
(THIS IS NOT A VISITING ADDRESS)